Privacy Policy

Global Panel Research Solutions (GPRS, we, us or our) respects your privacy. This Privacy Policy explains how we collect, use, disclose, retain and protect personal information when you visit or interact with our website, gpresearchsolutions.com (the "Website"), or contact us through it.

GPRS is located at Block H, Building No 17, Jyoti Nagar West, Delhi-110094, India.

This policy applies to the Website, including any GPRS page temporarily hosted at gpresearchsolutions.com. If you participate in a survey, join a research panel, attend an interview or otherwise take part in research, the specific participant notice or consent statement presented for that activity also applies. Where that notice differs from this policy, it will explain the position for that research activity.

1. Personal information we collect

The information we collect depends on how you use the Website and the features we make available. It may include:

Contact-form and other information you provide. If you use the Website's contact form, we collect your first name, last name, email address, company name, the service you are interested in and your message. We also collect any other information you choose to send by email or through another Website feature.
Technical and usage information. Our hosting, security and Website systems may collect information such as IP address, device and browser type, operating system, referring page, pages or features used, date and time of access, and diagnostic or security logs.
Cookies and similar technologies. The Website uses essential cookies or similar technologies needed for it to work and be secure. It may also use optional analytics cookies to measure Website performance and usage, and marketing cookies to deliver relevant advertising. The cookie banner lets you accept, reject or customise optional cookies. Where consent is required, optional cookies will be used only after your choice has been recorded. You can revisit your choices through the Website's Cookie Settings control.

Please do not send sensitive personal information through a general Website enquiry unless we have specifically asked for it and told you how it will be handled.

2. How we use personal information

We may use personal information to:

operate, maintain, secure and improve the Website;
respond to enquiries, requests and communications;
provide information about GPRS services when you ask us to do so or where otherwise permitted by law;
administer applications or registrations you submit through the Website;
prevent fraud, misuse, security incidents and other unlawful activity;
comply with legal obligations, enforce our rights and resolve disputes; and
use information for any other purpose we explain at or before collection and, where required, obtain your consent.

We will not use personal information for a materially different purpose without providing any notice or obtaining any consent required by applicable law.

3. How we share personal information

We may share personal information only as reasonably necessary with:

hosting, IT, website-support, communications and other service providers acting on our instructions;
the Website hosting and delivery provider (currently Vercel) and font provider (Google Fonts), which may receive limited technical information necessary to deliver the Website;
professional advisers, insurers, auditors and authorities where necessary for legal, regulatory, security or dispute-related purposes;
a purchaser, successor or prospective purchaser in connection with a merger, reorganisation, sale of assets or similar transaction, subject to appropriate safeguards; and
another recipient where you direct us to share the information or where we have told you and, if required, obtained your consent.

We do not sell personal information for monetary consideration. We do not disclose research-participant information to clients or research partners except as explained in the applicable research notice, consent statement or contractual arrangement.

4. International processing

Our service providers may process personal information from locations outside India. If we make such a transfer, we will handle it in accordance with applicable law and use appropriate contractual or other safeguards where required. You may contact us using the details below for information about the applicable transfer, where legally required.

5. Retention

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, including to respond to an enquiry, maintain business records, comply with legal obligations, resolve disputes and enforce agreements. The precise period can vary with the type of information, our relationship with you and legal requirements. We will securely delete or anonymise information when it is no longer needed, unless law requires or permits us to retain it longer.

6. Security

We use reasonable organisational, technical and physical safeguards designed to protect personal information against unauthorised access, loss, misuse, alteration or disclosure. These safeguards include access controls limiting personal information to personnel who need it to perform their role, encryption of data in transit, regular review of our systems and processes, and vendor agreements that require our service providers to apply comparable protections. No internet transmission or storage system is completely secure; please use care when sending information online.

7. Our commitment to global data protection laws

GPRS works with clients, panel members and research partners across multiple jurisdictions, and we design our privacy practices to meet recognised international standards, including the following:

EU/UK General Data Protection Regulation (GDPR). Where we process personal information of individuals in the European Union or United Kingdom, we do so on a valid legal basis (such as consent, contractual necessity or legitimate interest), apply data minimisation and purpose-limitation principles, and honour data subject rights including access, rectification, erasure, restriction, portability and objection. Where required, we use appropriate safeguards for any transfer of personal information outside the EEA or UK.
California Consumer Privacy Act / California Privacy Rights Act (CCPA/CPRA). For California residents, we do not sell or share personal information for cross-context behavioural advertising, and we honour requests to know, delete, correct or limit the use of personal information, subject to applicable exceptions and identity verification.
India's Digital Personal Data Protection Act (DPDPA), 2023. As a data fiduciary processing personal data in India, we collect and process personal data only for lawful, specified purposes, seek consent (or rely on another legitimate basis recognised under the Act) before processing, provide notice of the purpose and nature of processing, and support the rights of data principals to access, correct, update and erase their personal data, and to withdraw consent and file grievances.
Other applicable data protection laws. Where a research project, client relationship or panel activity brings us within the scope of another jurisdiction's data protection law, we aim to meet the requirements of that law as part of our project design and vendor contracts.

This commitment applies alongside, and does not replace, any project-specific research notice or consent statement, which will set out any additional or more specific protections that apply to that activity.

8. Your privacy choices and rights

Subject to applicable law, you may have rights to request access to, correction of, completion of, deletion of, or information about the use and sharing of your personal information. You may also have a right to withdraw consent for processing that is based on consent. Withdrawing consent will not affect processing already carried out lawfully before the withdrawal and may affect our ability to provide a requested service.

To make a request or withdraw consent, contact us at info@gpresearchsolutions.com with the subject line "Privacy Request." We may need to verify your identity before acting on a request. We will respond within the timeframe required by applicable law.

If you are dissatisfied with our response, you may use any escalation or complaint route available under applicable law.

Grievance contact: Privacy and Grievance Officer
Email: info@gpresearchsolutions.com
Postal address: Block H, Building No 17, Jyoti Nagar West, Delhi-110094, India

9. Children and minors

The Website is not intended to collect personal information from children. We do not knowingly collect personal information from a person under 18 through the Website. Any research activity involving a child or minor will be governed by a separate, age-appropriate notice and the consent or verifiable parental consent required by applicable law. If you believe a child has provided us personal information through the Website, please contact us so that we can take appropriate action.

10. Third-party websites

The Website links to third-party social media services, currently LinkedIn, Facebook, X, and Instagram. If you follow one of those links, that platform's privacy policy applies to its collection and use of your information. We are not responsible for third-party privacy practices and encourage you to read their policies.

11. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. We will post the updated version on this page and change the effective date. Where required by law, we will provide additional notice or obtain consent before a material change takes effect.

12. Contact us

For questions about this Privacy Policy or our privacy practices, contact:
Global Panel Research Solutions (GPRS)
Block H, Building No 17, Jyoti Nagar West, Delhi-110094, India
Email: info@gpresearchsolutions.com